Office Policies

If you need to cancel a session, please call 24 hours before your scheduled appointment. You can call (510) 225-4040 or text your therapist. There is no charge for the cancellation. However, please refer to the “Max. # of Cancellations” below for additional details. If you do not cancel, we will expect you to pay for the missed session in full.
If you are using insurance, you will be billed directly for the session at the contracted rate your provider has negotiated. Your provider does not pay for missed sessions.
Advance notice will allow us time to reschedule other clients who could benefit from the availability.
These policies apply to us as well. We will call you with at least 24 hours' notice if we need to reschedule. If for any reason we miss our scheduled appointment without notifying you, your next session will be free of charge.
True emergency situations that cannot be foreseen can be negotiated (sudden illnesses, accidents, or unpredicted loss of childcare).

Your time is reserved for our work together. In addition to the above cancellation policy, we will only allow one cancellation per quarter [every 90 days]. If you cancel, due to business travel or other commitments, beyond the one cancellation per quarter, you will be responsible for the contracted session fee.
Please note that some insurance provider does not allow for a cancellation fee, therefore if the maximum cancellations have occurred we will need to refer you back to you insurance provider.

Each session is 53 minutes. We will ensure you receive your full allotted time if we are running late. If you are running late, we understand that things happen and encourage you to come; however, we will utilize the time remaining for that session.\

We will bill your insurance provider for each visit, and you will cover the estimated co-payment, coinsurance or deductible amounts. The amount that you owe depends on the specific health insurance plan you have.
We recommend that every client be proactive and ensure that their insurer is paying for benefits you expect to receive. When using your healthcare insurance to pay for visits, we always recommend you call the number on the back of your insurance card to learn more about your mental health benefits.