Office Policies

24 Hour Cancellation

  • If you need to cancel a session, please call 24 hours before your scheduled appointment.  You can call (510) 225-4040 or text your therapist.

    • There is no charge for cancellation.  However, please refer to the “Max. # of Cancellations” below for additional details.  

    • If you do cancel with less that 24 hours notice or miss your session without notice, you will be charged a $75 late cancellation fee.

    • If you are using insurance, you will be billed directly for the session at the contracted rate your provider has negotiated.  Your provider does not pay for missed sessions.

  • Advance notice will allow us time to reschedule other clients who could benefit from the availability. 

  • Emergency Exceptions:

    • We understand that true emergencies, such as sudden illness, accidents, etc., may arise. These situations will be considered on a case by case basis and waive cancellation fee at your therapist’s discretion.  

Maximum Number of Cancellation

  • To maintain consistency and therapeutic progress, we allow a maximum of one cancellation per quarter (every 90 days).

  • If cancellations become more frequent — even with advance notice — your therapist may reach out to discuss your scheduling needs and readiness for therapy. This may include:

    • A reminder of the cancellation policy

    • Exploring a change in session frequency (e.g., switching from weekly to biweekly)

    • Offering different days/times to better fit your availability

    • Or, if a consistent pattern continues, pausing or terminating services with the option to resume when you're able to commit more reliably

  • Our goal is to offer therapy to clients who are ready and able to engage. Your scheduled slot is reserved exclusively for you — and consistent attendance is part of a successful therapeutic process.

Session Time

  • Each session is 53 minutes.  We will ensure you receive your full allotted time if we are running late.  If you are running late, we understand that things happen and encourage you to come; however, we will utilize the time remaining for that session.

Health Insurance

  • We will bill your insurance provider for each visit, and you will cover the estimated co-payment, coinsurance or deductible amounts. The amount that you owe depends on the specific health insurance plan you have.

  • We recommend that every client be proactive and ensure that their insurer is paying for benefits you expect to receive. When using your healthcare insurance to pay for visits, we always recommend you call the number on the back of your insurance card to learn more about your mental health benefits.

Privacy Policy

At Nurturing Mind, Body & Spirit, we are committed to safeguarding the privacy and confidentiality of our clients. This policy outlines how we collect, use, and protect your personal information, including data obtaining through SMS communications.

  • Information Collection and Use: We collect only the information necessary to provide effective services, such as contact details (phone number, email) and information related to appointment scheduling and communication. This includes SMS communication to facilitate appointment scheduling and confirmations.

    This information is used solely for the purposes of appointment scheduling, reminders, and important updates related to your therapy sessions.

  • Confidentiality and Data Protection: All client information is kept confidential and will not be shared with third parties without your explicit consent, except where required by law or necessary to ensure your care.

    We implement standard security practices to protect your personal information from unauthorized access.

  • SMS Consent: By texting our office, you consent to receive SMS messages for appointment scheduling, reminders, and confirmations. This is solely to facilitate communication regarding your appointments.

    You may opt out of receiving SMS communications at any time by replying "STOP" to any message from us.

  • Opt-Out Option: If you prefer not to receive SMS messages, you can let us know directly by responding with “STOP” to any SMS communication. You may also opt out of receiving SMS communications by sending an email to yeni@nurturingmindbodyandspirit.com. We will promptly honor your request to stop text communications.

    For further questions about this policy or our data protection practices, please contact us at (510) 225-4040.

    SMS Consent Disclaimer

    • TEXT (510) 225-4040. By contacting our company via text or by providing your phone number, you consent to receive text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to yeni@nurturingmindbodyandspirit.com.

Terms & Conditions

  • Scope of Services: Nurturing Mind, Body & Spirit provides mental health counseling services, including individual, couples, and family therapy. Services are provided based on professional standards and are subject to availability.

  • Payment & Billing: Payment is due at the time of service. Clients using insurance are responsible for co-pays, coinsurance, or deductible amounts as per their insurance plan. For clients paying out-of-pocket, payment is expected at each session.

  • Cancellations & Rescheduling: We require a minimum of 24 hours' notice to cancel or reschedule appointments. Clients who cancel without sufficient notice may be charged for the missed session, as outlined in our cancellation policy.

  • Client Responsibilities: Clients agree to provide accurate information, adhere to scheduled appointments, and communicate any changes to their availability in a timely manner.

  • Communication Consent: By contacting our office, clients consent to receive appointment-related communications, including SMS messages, for scheduling and reminders. Clients may opt-out of SMS communication at any time by replying “STOP.”

  • Privacy & Confidentiality: We are committed to protecting client privacy and data security. Please see our Privacy Policy for detailed information on data protection practices.

  • Limitation of Liability: While we strive to provide high-quality mental health services, outcomes cannot be guaranteed. Nurturing Mind, Body & Spirit is not liable for any interruptions in service due to unforeseen circumstances, including emergency situations.

  • Changes to Terms: We may update these terms periodically. Clients will be notified of significant changes through email or our website.